At Cuban Cigar Depot, we want to make sure your order reaches you quickly and securely. Below is our Shipping Policy, which provides detailed information about the shipping process for your order.

1. Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Once your order is processed and shipped, you will receive a confirmation email with tracking information, if applicable.

Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer several shipping options to ensure your cigars arrive in a timely manner:

  • Standard Shipping (Switzerland): Delivery typically takes 3-5 business days from the time your order is shipped.
  • Expedited Shipping (Switzerland): For faster delivery, we offer expedited shipping with an estimated delivery time of 1-2 business days.
  • International Shipping: We are pleased to offer international shipping to select countries. Delivery times vary depending on the destination, but typical shipping times range from 7-14 business days.

Please note that shipping times are estimates and can be affected by factors such as holidays, weather, and customs delays.

3. Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders, with no minimum purchase required, for customers within Switzerland.
  • Expedited Shipping Fees: Expedited shipping costs will be calculated at checkout based on the weight and destination of your order.
  • International Shipping Fees: International shipping costs are calculated at checkout. Additional customs duties or taxes may apply depending on the destination country. Please check with your local authorities for more information on potential fees.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if applicable). You can use this tracking number to track your order on the shipping carrier’s website. If you do not receive tracking information or have trouble tracking your order, feel free to contact our customer support team.

5. Packaging

All cigars are carefully packaged to ensure they arrive in excellent condition. We take great care in protecting the contents of your order during transit, ensuring that your cigars remain fresh and intact upon arrival.

6. Customs and Import Restrictions

International customers should be aware that shipping cigars may be subject to customs inspections and may be delayed or held at customs. It is your responsibility to ensure that cigars can be legally imported into your country. Cuban cigars may be subject to restrictions in certain countries, and we are not responsible for any issues or delays caused by customs regulations.

Please check with your local customs office for more information on the regulations and any potential import duties or taxes that may apply.

7. Undeliverable Packages

If an order is returned to us due to an incorrect address or if the package is undeliverable, we will contact you to resolve the issue. Additional shipping charges may apply for re-shipping the package.

8. Lost or Damaged Packages

While we take every precaution to ensure your order is securely packaged, once your order leaves our warehouse, it is in the hands of the carrier. If your package is lost or damaged during shipping, please contact us immediately. We will assist you in filing a claim with the carrier if necessary.

Please note that we are not responsible for any shipping issues once the package has been handed over to the carrier.

9. Returns and Exchanges

If for any reason you’re not completely satisfied with your order, please refer to our [Return & Exchange Policy] page for more information on how to return items or initiate an exchange.

10. Contact Us

If you have any questions or need further assistance with your order, please feel free to reach out to our customer service team. We’re here to help!

Cuban Cigar Depot
Email: contact@cubancigardepot.com